We're here for your property when you're not
An emergency is something that could not have been foreseen, and which could cause serious damage to the property.
For example:
- Severe water leaks
- Loss of electricity/power
- Loss of heating or hot water
During the week between 9 am - 5 pm please contact us on 0207 118 8484. Outside these hours, on weekends and on bank holidays please see below:
Loss of heating/hot water | Water leaks | Loss of power |
| Please check if the Boiler or HIU Switch is ON - located in the Utility Cupboard and labelled. Please check that your loss of heating and/or hot water is not a communal issue. | Please turn your water supply off immediately at your main tap located in your utility cupboard. Please check that your loss of power is not a communal issue. | Please check your RCD electrical box (located within your utility cupboard) for tripped switches. Please check that your loss of power is not a communal issue. |
Otherwise, call The Amber Group on 020 8395 5555
Locksmith - please contact Ultimate Security Locksmiths - 07574 247 247
You should only contact our emergency contractor if your landlord is on our fully managed service. If not, you must contact your landlord directly.
If the call-out is not an emergency or the incident occurred due to neglect or misuse, you may be charged.
Once the office re-opens, you must send us an email to notify us about the emergency and the contractor call-out.
Sometimes, it's not easy (or possible) for property owners to check up on an unoccupied property. You may not have the time or simply live too far away.
Leaving a property unchecked for an extended period of time could be risky and end up being a costly mistake. We offer a Vacant Property Management service.
 Vacant Property Management Our service includes: Monthly property visits to include a visual image report, Post management - collection and mail forwarding, Payment of utility bills, service charges & ground rents, Arranging maintenance & repairs, Tax Return Statements and arranging any safety certificates required |  3d Virtual Tour Service If you've haven't seen your property in a while or perhaps never at all, we offer a complimentary3d Virtual Tour. Our 360-degree virtual viewing enables you to view your property from your mobile or desktop device anytime, anywhere. |  Manage everything at a click When you work with us, you'll be given a PropertyFile account where you can access information including planned inspections, maintenance items, income and expenditure tracking and much more. So, if you’re thinking of selling or letting your property, why not speak to us! |