We're here for your property when you're not
An emergency is something that could not have been foreseen, and which could cause serious damage to the property.
For example:
- Severe water leaks
- Loss of electricity/power
- Loss of heating or hot water
During the week between 9 am - 5 pm please contact us on 0207 118 8484. Outside these hours, on weekends and on bank holidays please see below:
Loss of heating/hot water | Water leaks | Loss of power |
| Please check if the Boiler or HIU Switch is ON - located in the Utility Cupboard and labelled. Please check that your loss of heating and/or hot water is not a communal issue. | Please turn your water supply off immediately at your main tap located in your utility cupboard. Please check that your loss of power is not a communal issue. | Please check your RCD electrical box (located within your utility cupboard) for tripped switches. Please check that your loss of power is not a communal issue. |
Otherwise, call The Amber Group on 020 8395 5555
Locksmith - please contact Ultimate Security Locksmiths - 07574 247 247
You should only contact our emergency contractor if your landlord is on our fully managed service. If not, you must contact your landlord directly.
If the call-out is not an emergency or the incident occurred due to neglect or misuse, you may be charged.
Once the office re-opens, you must send us an email to notify us about the emergency and the contractor call-out.